Friday, December 9, 2016
Ensuring Efficacy in Your ERP Implementation
Written by Cassius Kellogg
A great word for everyone to learn, especially in the consulting world, is efficacy – the ability to produce a desired or intended result. Especially when it comes to ensuring efficacy in your ERP implementation.
As technology plays a larger part in our society, the efficacy of new development is what determines a product’s success. The benchmark for efficacy will forever increase as technology continues to grow, but who decides whether an output was successful or not? How do we know what is to be desired or intended?
The answer to both questions is the consumer; the person or company willing to compensate someone for their efforts in delivering a product worth using. NetSuite, a cloud-based ERP system, has proven its efficacy for consumers across multiple industries, and by doing so has earned it the right to be named #1 Cloud ERP. By providing real-time data, increased agility for the sales force, imbedded best-practice accounting standards, accurate inventory control and many other invaluable attributes, NetSuite is something to be desired by all SMB to Enterprise level companies.
While NetSuite has proven its efficacy in the cloud ERP marketplace, there’s a critical part of the equation between the product and the user: its implementation. The ability to efficiently deliver NetSuite’s efficacy has left many NetSuite adopters questioning, who can I trust to configure the system to operate at its purported standards? Who can identify my problems and develop advanced solutions to improve my business? How can NetSuite be leveraged to increase my bottom line? Who can tell me what I don’t know and install best practices throughout my organization?
For companies that are prospectively looking to utilize NetSuite for their businesses, I can assure you that ERP implementations are not easy. They take time, dedication, and meticulous strategy to deliver successfully. ERP implementations are complex puzzles that are difficult to complete unless the pieces are well organized to display the greater picture. (Check out a post from our archives about preparing for a smooth and successful ERP implementation.)
If you are an existing user of NetSuite, it’s possible your implementation didn’t quite fulfill the expectations set by your sales demonstrations. The fancy dashboards and automated processes you saw in the sales demonstrations may have been left out when you went live, for example. What you were shown in the sales cycle was not magic, it was not fictional, but it does take time and someone with the knowledge and expertise of the NetSuite platform to configure. This is where you can start to question if you’re truly getting the expected efficacy of your ERP investment.
NetSuite has had tremendous growth over the past few years, but with rapid growth comes growing pains. One of the most grueling growing pains encountered has been the marketplace for consultants who have a deep knowledge of the product, its capabilities, and–sometimes more importantly–its limits. With a lack of superior talent, implementations may not have been conducted in the most efficient manner. Many of the top resources, at any firm, are constantly stretched so thin and have next to no availability; their efficacy matches the market’s demand for superior expertise.
Taking a step back, the purpose of my last five paragraphs has been to build up to one question: When I decide to use a NetSuite consulting firm, what should my expectations be of the consultant’s efficacy – the ability to produce a desired or intended result? With that question, you must already know what your desired or intended result is, otherwise you do not have a grading scale. My recommendation to you is:
- Determine your desired or intended result.
- Keeping your result in mind, evaluate consulting teams that understand and intelligently approach achieving your result.
- With your consulting team, agree to milestones and measurements that will track against your stated result.
- Routinely review your milestones and measurements to stay aligned and focused.
When you have a plan to ensure the efficacy of your ERP implementation, not only will you be happier with your implementation, you’ll see better ROI from your ERP investment.
Luxent’s team of NetSuite experts span both functional and technical aspects of NetSuite. With leading industry knowledge, the consulting team at Luxent efficiently delivers exceptional service. Consider implementing and/or optimizing your NetSuite environment with Luxent’s professional staff. Learn more about our services and let us know how you’d like to work together.