When making a big and exciting choice like selecting a new ERP platform, all customers want to go live as fast as possible to take advantage of the new functionality they’ve purchased. However, there are hurdles to jump, walls to go around, and dead-ends where you need to go back and try again. These metaphorical obstacles make ERP implementations one of the most complex cutover processes that exist in the world of software. Knowing the complexity, and reading the title of this article, I would imagine there is skepticism around what was actually accomplished in going live on NetSuite in 34 days so I’m going to prove to you that it can be — and was! — done.
If it were me reading about a 34-day go-live, I’d skeptically assume it was pretty watered-down:
- Did you go live only with Financials? (I’d assume yes)
- Did you have any inventory items that would be tracked? (I’d assume no)
- If so, did you only have standard inventory items (no lot numbered, serialized or assembly items)? (Would also assume a ‘no’ here)
- Were you a single entity or did you have multiple subsidiaries (NetSuite OneWorld environment)? (I’d assume a single entity)
- Did you migrate any historical data? (I’d assume no)
- Are you a local business (sell within a single state)? (I’d assume yes)
- How many employees do you have? (I’d assume a few)
- Were dashboards and roles configured? (I’d assume no)
- Were any SuiteFlow automations written? (I’d assume no)
- Were any custom approval routings written? (I’d assume no)
- Were any SuiteScripts written? (I’d assume no)
And the list goes on…I’m sure you have a few more things you’d ask.
Here are the answers to each of the questions posed above (feel free to leave your own in the comments and I’ll be happy to answer them):
- No, we went live with all aspects of the business. All legacy systems were replaced and were brought live in NetSuite on the same day.
- Yes, we had lot numbered inventory, all of which were loaded with their specific lot numbers and expiration dates to transact with on Day 1.
- Two subsidiaries were brought live in a NetSuite OneWorld environment.
- Yes, we migrated two full years of month-end balances, January 2015 through December of 2016. We then loaded transactional/item-level detail so that we could run sales-by-item and sales-by-customer reports for 2017. Each period was reconciled and validated down to the A/R by customer and A/P by vendor.
- The business is headquartered in Los Angeles, CA, with reps spread throughout the country. They have customers in 48 out of the 50 states including Hawaii and Alaska.
- There are 20+ employees and 200+ external sales reps.
- Specific roles and dashboards were created for each business process area. There were a total of 10 custom roles and dashboards created ranging from Executive to Office Manager.
- There were 15 SuiteFlows written to automate various processes.
- There was one advanced approval routing workflow written for multi-level invoice approvals.
- Two SuiteScripts were written to automate processes.
Knowing the answers above, the 34 days in now sounding more impressive, isn’t it? Obviously it was a lot of work. There was a lot of dedication, both from Luxent staff and the staff of the customer. It would not have been possible without implementing as a joint team. The Luxent staff became an extension of our customer’s staff. We ensured we got to learn the business process, know the people, and understand day-to-day tasks. By putting yourself into the customer’s world, you start to think like them, ask the questions they would, and from those questions provide the answers in a much shorter time frame.
To discuss how we can help with an efficient and successful NetSuite implementation, contact us.
Details of the Implementation Timeline:
Provisioned Access: 7/25/2017 3:10 PM
Go Live Date: 8/28/17
Total days from Provisioning to Go Live: 34 days
Total Working/Business Days from Provisioning to Go Live: 24 days