SPI Research names Luxent a Best of the Best professional services provider in annual benchmark study
March 16, 2016 – Aliso Viejo, CA: Luxent, a Silver Salesforce Partner and NetSuite Solutions Provider, announced it has been named to Service Performance Insight’s (SPI) list of best performing professional services organizations for 2016.
“We pride ourselves on exceeding our customers’ expectations and providing them with solutions that meet their business challenges today as well as into the future,” said Vivian Keena, Luxent CEO. “Being included in the SPI list is a real honor and puts us in the company of great services companies that, like Luxent, provide exemplary services and a great customer experience.”
Each year, SPI conducts an in-depth analysis of hundreds of professional services organizations, based on five service performance criteria: leadership, client relationships, human capital alignment, service execution and finance and operations. The top 5 percent of firms that significantly outperform the benchmark average are named the ‘Best-of-the-Best’.
“We understand that with software so too comes change,” said Keena. “Our aim is not only to implement and integrate the solutions that will make companies more efficient and effective, but to truly partner with companies to understand their users, their challenges, and their opportunities for growth and success. We love seeing our customers succeed and continue building their businesses supported by smarter, easier to use technology. This drives our focus on providing service that empowers users.”
In 2016, Luxent intends to continue growing its team of experts, as well as the solutions it provides. “We’re in a really exciting phase of growth at Luxent,” Keena explained. “We’re adding to our regional sales and consulting teams on both the Salesforce and NetSuite platforms, as well as making investments in our development team to keep growing our cloud solutions: iQ Configure, Price, Quote and LiNK ERP Integration. As the market continues to move to the cloud, Luxent is moving with it.”
Luxent builds and delivers cloud solutions that make users powerful. With expertise in leading cloud platforms such as Salesforce CRM and NetSuite ERP, as well as cloud solutions such as iQ CPQ and LiNK ERP integration, Luxent helps manufacturers, distributors, and companies looking to grow in their quests to implement, leverage, and scale cloud technology. Based in Southern California, Luxent has offices and experts located nationwide.
For more information, visit luxent.com.
About SPI Research
Service Performance Insight (SPI) is a global research, consulting and training organization dedicated to helping professional service organizations (PSOs) make quantum improvements in productivity and profit. In 2007, SPI developed the PS Maturity Model™ as a strategic planning and management framework. It is now the industry-leading performance improvement tool used by over 10,000 service and project-oriented organizations to chart their course to service excellence.
For more information, visit www.spiresearch.com.
Laura Monn Ginsburg