+ Integrations = Your Success

Wednesday, November 20th: 10:15 AM – 11:15 AM

Join to find out how our customer, BioTek, increased their customer intelligence and business process efficiencies through an integration with their back-office system.

Family owned and in business for over 45 years BioTek Instruments, Inc., is a global leader in microplate instrumentation and software used to aid in the advancement of life science research and to facilitate the drug discovery process.

Deb Farnham, from BioTek, is one of the session’s co-hosts. At BioTek Deborah is the director of marketing and sales operations. An employee at BioTek for 28-years, Deborah oversees continuous improvement to both programs and to related processes. As Project Manager for the Salesforce and ERP implementations at BioTek she has successfully led a team of department leads from the Engineering, Finance, Manufacturing, Service, IT and Marketing & Sales departments.

If you are headed to Dreamforce, this is a session you do not want to miss. For those unable to attend but interested in learning more about BioTek’s experience with Luxent integrating Salesforce with their ERP system check out the recorded webinar available from our YouTube channel.

Developing Apex Triggers for Chatter

Thursday, November 21st: 1:45 PM – 2:15 PM

Join Chad as he explores how to use simple Apex Triggers to make Chatter even more useful. Specifically, you’ll learn how to create Triggers to automatically post Opportunity Next Actions to a Chatter Group, automatically add new users to Chatter groups, and automatically follow and un-follow Salesforce items based on some criteria.

Chad is one of our Senior Consultants who consults and advises clients on Customer Relationship Management (CRM), Sales Force Automation (SFA), Business Intelligence (BI) and e-marketing best-practices and solutions. Chad has over 12-years experience delivering solutions that meet the unique needs of the businesses and organizations he works with. From project conception to wrap-up and ongoing maintenance he ensures the highest ROI for each customer engagement. Chad takes a customer centric approach and believes that while technology is important, change-management, business processes documentation and improvement, and including stakeholders in each step is more so.

This is another session you should be sure to register for and attend while at Dreamforce.