LUXSupport Managed Services support your business and your users

Technology is a major part of keeping your business moving forward—do your systems have the support they need? Whether you’re just implementing a new platform or have used a system for years, LUXSupport Managed Services from Luxent will help you maintain your enterprise technology investments and ensure high user adoption and confidence.

With extensive experience implementing, customizing, and maintaining Salesforce and NetSuite solutions for small and mid-size companies, Luxent can act as a critical extension of your team. Custom LUXSupport Success Plans address the requirements of your most important business processes and ensure your teams and systems are in sync.

Learn more about our full offering of LUXSupport support services below.

Expert Consult and Support

The LUXSupport team understands your systems, industry, and business processes to proactively find the solutions that help your users better use your platform.

Personal Support

Truly an extension of your team, LUXSupport provides dedicated, personal application and administrative support.

Global Support

Wherever you are, LUXSupport is able to keep users and systems supported.

Consultative Approach

Our training-focused support is aimed at building stronger users that are empowered to more effectively use platforms.

Get to Know LUXSupport for

LUXSupport for Salesforce

LUXSupport Support Services for Salesforce help you keep your Salesforce platform efficient and optimized, as well as offer options for advanced data management and custom development.

Your Salesforce LUXSupport 90-Day Success Plan includes:

  • Salesforce Health Check including an overview of structures and processes currently in place and recommendations for improvement
  • 90-Day Salesforce Improvement Strategy and Implementation Plan
  • End user support and training on application best practices
  • Ongoing recommendations based on subsequent Salesforce releases

Key benefits include:

  • Online Self Service Portal for submitting and tracking requests and tickets
  • Designated Account Manager who provides guidance and supports ticket resolution
  • Experienced, certified consultants that deliver continued optimization and improvements
  • Improved end user adoption and more efficient use of your Salesforce investment
  • Monthly report cards that track and measure the performance of your investment and provide an overview of areas requiring training or attention

LUXSupport For NetSuite

LUXSupport Managed Services for NetSuite provides comprehensive support to keep your NetSuite platform running smoothly, support your users, and help you gain measurable benefit from your system.

LUXSupport NetSuite support includes the following options:

  • User and Security Management
  • Customization of Standard Objects
  • Advanced Reports and Dashboards
  • Business Analytics
  • Data Management
  • End user support and training on best practices

 

Key Benefits Include:

  • A designated LUXSupport for NetSuite account manager familiar with your organization and NetSuite configuration
  • A supporting team made up of expert consultants with deep manufacturing, ERP, and cloud technology experience that understand your business and how to efficiently solve NetSuite ERP issues
  • Support of your entire NetSuite application
  • Reduced NetSuite administration costs so that you can focus resources on your strategic business objectives and growth opportunities
  • A consultative and collaborative approach that aims to empower your users through ongoing training and support
  • 24/7 access to an online support portal
  • Flexible contact options including phone, email, and the online portal

Reach Out

Are you a manufacturer ready for the cloud?
Click the link below to learn how Luxent can help bring your company to the next level.

Let's Work Together
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