Monday, July 2, 2018

Picarro NetSuite Customization Case Study

Case Study, ERP, NetSuite

Written by Laura Monn Ginsburg Laura Monn Ginsburg

Picarro
Environmental Services Provider
picarro.com

Picarro is working to revolutionize how we understand the world around us through scientific measurements powered by ultra-precise, easy-to-use, portable gas concentration and stable isotope analysis instruments. Their tools are fully integrated and can be leveraged by scientists, businesses, governments, and NGOs to get comprehensive and actionable environmental data.


“We always felt like a priority and appreciated the proactive communication we got from the Luxent team.”
– Amy Warr, Director of IT Applications


Challenge

When Picarro migrated both its ERP and CRM functions to NetSuite ERP in 2015, leadership knew it would take time to fully adjust and see the return on investment they expected. “We were determined to streamline operations onto one cloud-based platform,” said Amy Warr, Director of IT Applications. “However, with an international sales team and some unique business requirements, we needed a partner to help build out customizations that made NetSuite better fit our business processes.”


Key Partner Requirements:
  • Responsive
  • Proactive
  • Creative
  • Knowledgeable on the NetSuite platform
  • Proven track record solving specific challenges for customers


Solution

Picarro worked with Luxent to bring additional functionality to its NetSuite Quote to Cash process using scripted discount functionality and Advanced PDF. “The great part about working with our Luxent consultant was the high caliber technical expertise combined with solid business acumen. It was a satisfying, collaborative partnership,” said Warr. “Now we feel we can do more on our own and continue to build the solutions we need in NetSuite.”

The working relationship forged between the companies was positive throughout the project, “We always felt like a priority and appreciated the proactive communication we got from the team,” Warr continued. “It was clear there was good internal coordination happening on the Luxent side and that brought a lot of efficiency to our project.”


Results

“Now that we’ve seen what’s possible, we’re thinking about similar customizations in other areas of the business, like international shipping documentation,” said Warr. “It’s been exciting to think about other ways we can empower our employees with small but substantive changes to the system – it really makes our investment worthwhile.”


“It’s been exciting to think about other ways we can empower our employees with small but substantive changes to the system – it really makes our investment worthwhile.”
– Amy Warr

 

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