For many companies, the expectations of moving to the cloud are never quite met due to complex business processes, user adoption challenges, and difficulty making necessary technical changes. The team at Picarro took what was possible with NetSuite ERP and worked with Luxent to implement meaningful system changes that made their users and their company more powerful.
“We were determined to streamline operations onto one cloud-based platform,” said Amy Warr, Director of IT Applications at Picarro. “However, with an international sales team and some unique business requirements, we needed a partner to help build out customizations that made NetSuite better fit our business processes.” While Aberdeen Group reports companies that implemented an ERP system were able to reduce their operating costs by up to 20%, anyone who’s implemented an ERP system can tell you that reduction in cost and improved efficiency aren’t an out-of-the-box guarantee.
In our recent NetSuite success story with Picarro, we talked about the company’s journey to realizing the ROI of its NetSuite investment: “The great part about working with our Luxent consultant was the high caliber technical expertise combined with solid business acumen. It was a satisfying, collaborative partnership,” said Warr. “Now we feel we can do more on our own and continue to build the solutions we need in NetSuite.”
Luxent’s user experience focus was an asset to the Picarro team as they’re now making additional possibilities into reality by continuing to make small but substantive changes that help their employees gain additional efficiency. “It really makes our investment worthwhile,” said Warr.