Friday, August 29, 2014

What Is Salesforce1 Community Cloud and Who Can Benefit From It? A BioTek Example.

Salesforce, Salesforce Community Cloud

Written by Laura Thompson Laura Thompson

For many companies, the Intranet can be an inflexible, disorganized structure for important documents and files. Additionally, some documents and files are often valuable—even essential—to outside partners or distributors, so they need to be uploaded to an extranet, as well. Not only does managing multiple systems mean uploading everything manually, it means tracking and security are constantly jeopardized. Salesforce1 Community Cloud (formerly known as Salesforce Communities) offers something different:

  • A system that is flexible enough to offer documents, files, and portals for both internal and external users
  • An easy-to-use interface that can be customized with the host company’s branding and look and feel
  • A collaboration tool—using Chatter—where employees, distributors, and partners can contribute to projects and access discussions and documents for a seamless partnership
  • Mobile functionality so that collaboration, documents, and information are accessible anywhere, anytime, and from any device
Salesforce1 Community Cloud

Salesforce1 Community Cloud can be utilized by anyone—the more who are involved, the more collaboration is possible. Everyone from sales and marketing to customer service to partners to distributors can benefit from the shared information and a collaborative environment.

Luxent recently designed and implemented Salesforce1 Community Cloud for BioTek Instruments, Inc. which replaced BioTek’s three documentation sites that were hosted on a cumbersome, outdated platform. With Salesforce1 Community Cloud, BioTek houses over 1600 documents, files, and videos; offers powerful search capability; provides collaboration through Chatter; and does it all on a site that has a customized look and feel that reflected BioTek’s brand.

Look for next week’s post to see more about how Luxent designed and implemented Community Cloud for BioTek.

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