LUXSupport For NetSuite

LUXSupport Managed Services builds on LUXENT's Continuous Support model, delivering a team of skilled resources to support you after the NetSuite Cloud ERP product is implemented and taken live.

Our support engineers become an integral part of your team. We carefully select each team member based on the requirements and expertise you need. Our team will immerse themselves in your project, maintaining your company culture, and working in line with your strategic goals.

To meet a wide variety of customer needs, we offer two configurations of support services: Premier LUXSupport and Basic LUXSupport.

Premier LUXSupport 

Premier LUXSupport is our most advanced managed services offering for customers looking for a comprehensive support solution.  

We extend your team with a Luxent Account Manager and Premier Support Engineer to work in tandem with your existing staff to understand your business needs.  Luxent takes a strategic, proactive approach focused on measurable results. Premier LUXSupport provides all the advantages of a proactive and preventative solution that visibly improves business outcomes. 

  • Dedicated customer advocate for product development and new feature requests
  • Best practice guidance on deployment and usage of NetSuite
  • Quarterly reviews of ongoing improvements and optimization at your team's request
  • User training on existing functionality
  • On-boarding for new users
  • Access/Permission support issues
  • User "How to" & Troubleshooting
  • Reduced project and program risk through a proactive support approach
  • Proactive risk mitigation for business-critical quoting process
  • Flexible access options
  • Self-service Support Portal
  • Online Knowledge Base
  • Real-time support communication via Slack, screen share and conference calls
  • Health Checks

Basic LUXSupport

The LUXSupport managed services offering covers all the essentials, including basic support and a preventative maintenance solution.   

LUXSupport provides your team with a Luxent Support Account Manager and offers a core subset of services while still focusing on proactively driving successful business outcomes. 

  • System Administration Support
  • User Training on Existing Functionality
  • Access/Permission Support Issues
  • User "How to" & Troubleshooting
  • Flexible Access Options
  • Self-service Support Portal
  • Online Knowledge Base
  • Real-time Support Communication via Slack, screen share and conference calls