Andrew and Andie

Luxent Team Members:
Andie and Andrew

Could Salesforce be doing more for your business?

We keep Salesforce orgs current, stable, and continuously improving — so you get real value from the platform you've already invested in.

Talk to a Salesforce Advisor

Andrew and Andie

Services/Salesforce Services

Could Salesforce be doing
more for your business?

Luxent keeps Salesforce orgs current, stable, and continuously improving so your teams move faster, serve customers better, and get real value from the platform you've already invested in.

Talk to a Salesforce Advisor Request a Health Check

Luxent Team Members:
Andie and Andrew

THE PATTERN WE SEE

Most teams get Salesforce running. Fewer get the value they envisioned.

Implementation gets a budget, a timeline, and a partner. Everything after go-live gets whatever time is left over.

DAY 1
It falls to whoever knows it best
A sales manager, a RevOps lead, someone who picked it up along the way. Capable, but it's not their job.
How we solve it
A dedicated team that knows your org history and context takes the admin seat, so your best people go back to their actual jobs.
MONTH 3
The backlog becomes the roadmap
Requests pile up behind whoever has a spare afternoon. Nothing is prioritized, so nothing ships.
How we solve it
Configuration changes, automation updates, and backlog execution happen on your schedule, not whenever someone finds time to learn it.
RELEASE DAY
Three releases a year slip by
Every Salesforce release brings changes that can break things or unlock value. Nobody has time to read the notes, let alone test.
How we solve it
We review each release, assess the impact on your org, and make sure you're prepared before it hits.
YEAR 2
A full-time hire feels like overkill. So nothing changes.
The features you paid for sit unconfigured, and the platform you invested in quietly underdelivers.
How we solve it
Right-sized capacity scales service hours up or down as needs change, so you get specialist coverage without a specialist headcount.

Stop maintaining Salesforce with spare afternoons.

Tell us where Salesforce is falling short. We'll tell you what's realistic to fix first, and whether LUXService+ is the right shape for it.

Talk to a Salesforce Advisor

Share your priorities in a 30-minute call.

Michael Hsu

Michael Hsu

01 / 02

Luxent has been one of the best partners I’ve worked with when it comes to Salesforce and NetSuite development."

Michael Hsu

Chief Information Officer · Botanic Tonics

CORE OFFERING

LUXService+ is your always-on Salesforce partner.

Stay current, stable, and continuously improving without the overhead of hiring and ramping specialist roles.

LUXService+ is our structured managed services program: right-sized capacity, outcomes first, and a team that knows your org history and context.

WHAT LUXSERVICE+ COVERS

Admin & Enhancements
Your team stays unblocked. Configuration changes, automation updates, and backlog execution happen on your schedule, not whenever you can find time to learn it yourself.
Support & Triage
Issues get resolved before they become problems. We handle case intake, root-cause analysis, and fix verification so your users aren't sitting on support tickets.
Release Readiness
Every Salesforce release brings changes that can break things or unlock value. We review each release, assess the impact on your org, and make sure you're prepared before it hits.
Integration Oversight
Integrations are where things quietly go wrong. We monitor key connections, maintain error-handling playbooks, and coordinate with vendors so issues don't surface in your data first.
Analytics & KPIs
Visibility into whether Salesforce is actually being used, and where adoption is breaking down, so leadership has the information to make good decisions.
Roadmap & Governance
A quarterly planning cadence that keeps your Salesforce investment aligned with where the business is going, not just reacting to what broke this week.
Training & Enablement
Role-based guidance and admin coaching woven into the ongoing engagement, so your team builds capability over time, not dependency on us.

WHY IT WORKS

Right-sized capacity. Outcomes first. Continuity.

A dedicated team that knows your org history and context, not a rotating help desk.

Explore LUXService+

Right-sized capacity: scale service hours up or down as needs change. No over-commitment.
Outcomes first: we target measurable business improvements, not ticket counts.
Continuity: a dedicated team that knows your org, not a rotating help desk.

CONTINUOUS VALUE

Not sure where to start? Start with a Health Check.

Most Salesforce orgs accumulate technical debt, underused features, and workarounds over time. We cut through it and give you a clear picture of what's working, what's holding you back, and what to prioritize first.

Clarity on your current state
You'll understand what's actually in your org, not just what was documented at go-live. Configuration issues, automation conflicts, and data quality problems get surfaced before they become bigger headaches.
Visibility into adoption gaps
Where are people working around the system instead of through it? We identify the process gaps that kill adoption and create manual work.
Confidence in your automation and data
Flows and Apex that run correctly and efficiently. Object and field structures that reflect how your business actually works. Data you can trust when you pull a report.
A prioritized roadmap you can act on
Not a list of everything that could be better. A sequenced plan of what to fix first, with clear effort and impact so you can make the call with full information.
Quick wins alongside the strategic work
Immediate improvements balanced against the longer-term work that keeps your org healthy as the business grows.

Optimization is a continuous practice, not a one-time event.

Beyond the initial Health Check, we help teams improve pipeline visibility and forecast accuracy, prepare for Einstein and Agentforce capabilities, right-size licensing costs, and maintain the org governance that keeps releases clean and predictable.

Request a Health Check

Custom Development

Build What Your Business Actually Needs

When Salesforce's native tooling reaches its limits, we build what your business actually needs. Clean, maintainable solutions that solve the real problem without creating the next one.

Lightning Web Components

Interfaces that reduce cognitive load on your users
The right action becomes the obvious one
Adoption improves without a training campaign

Talk through a UX simplification

ALREADY ON NETSUITE WITH LUXENT?

You're in an ideal position.

Most Salesforce–NetSuite problems happen in the gap between two vendors. We already know your NetSuite setup and have native solutions in place to bridge it.

Native on both platforms

LiNK for Salesforce

Native on both platforms, no middleware. Accounts, contacts, quotes, orders, invoices, and shipment tracking sync bidirectionally — in real time, on demand, or on a schedule.

See LiNK for Salesforce

Quote Builder

iQ CPQ quote builder in Salesforce

iQ CPQ

Our native Salesforce CPQ. It automates the messy parts of selling — configuration, pricing rules, discounting, approvals — so every quote goes out fast, accurate, and on-brand.

One vendor, one contract, one team that understands your full stack.

Start a Technical Scoping Session

Foundation

Go-live is the beginning, not the finish line.

A Salesforce implementation is only as good as what happens after go-live. We build with ongoing operations in mind from the start so your team lands in a system they understand, trust, and can actually use.

Already on Salesforce?
Struggling with adoption, technical debt, or a past implementation that didn't deliver? We assess existing orgs and build a prioritized remediation roadmap.

Plan an Implementation Workshop

Business-first discovery
We align every feature decision to a real process outcome. The scope is defined before a line of configuration is written, which means fewer surprises and a go-live that reflects how your business works.
Core configuration
Sales Cloud, Service Cloud, CPQ, and platform setup built to your model, not a generic template your team has to work around.
Integration & data migration
Clean data at go-live isn't an accident. We plan, cleanse, test, and validate, and connect Salesforce to your existing systems, including native NetSuite expertise via LiNK.
Training & enablement
Your team should own Salesforce after go-live, not depend on us for every change. Role-based training, admin coaching, and documentation are woven throughout the engagement, not bolted on at cutover.
Go-live & transition to LUXService+
Cutover planning, UAT coordination, post-launch stabilization, and a UX optimization assessment at 30 days. We introduce LUXService+ early in the engagement so the transition to ongoing support is seamless, not a second sales conversation.

Outcomes over output.

Most Salesforce partners build what you ask for. We spend time understanding what you're actually trying to accomplish, which sometimes means pushing back before we write a line of code.

Business-First Scoping
We start with the business need, not the solution. That means honest conversations upfront and work that holds up once it's live.
User-Centered Execution
Adoption comes from systems that are clear and easy to use, not from training campaigns. We reduce friction for the people who live in Salesforce every day, not just the ones who signed off on the project.
Right-Sized, Expert Team
We're a focused team of specialists. You get experienced people on your work, not a large firm that wins the deal and staffs it with whoever's available.
Pragmatic Governance
We build with maintainability in mind. Clean metadata, clear documentation, and sensible patterns so your org doesn't become someone else's problem in two years.
AI-Ready Foundations
Data quality, telemetry, and automation patterns that prepare your org for Einstein, Agentforce, and AI-assisted operations. Built in from day one, not added on later.

SALESFORCE SERVICES FAQ

Common questions about our Salesforce support services.

Salesforce Premier Success covers platform support and feature guidance. It doesn't provide hands-on admin or development capacity inside your org. LUXService+ complements that with active backlog execution, roadmap stewardship, integration oversight, and developers who own outcomes rather than just break/fix tickets. Most clients run both.

We right-size capacity to your actual needs. Clients typically start with a modest monthly allocation and adjust over time as confidence grows. There's no minimum that doesn't make sense for your situation.

That's exactly what a Health Check is for. We assess your current org, identify quick wins, surface technical debt, and deliver a prioritized action plan. Most clients come away with more clarity than they expected and a concrete starting point.

You're in a good position. LiNK connects Salesforce and NetSuite natively without middleware. One vendor, one contract, one team that understands your full stack, including the Salesforce-side implications of your NetSuite configuration.

Yes. Deep integration experience is one of our core differentiators. We've built and maintained Salesforce integrations with NetSuite, e-commerce platforms, marketing automation, CPQ systems, and custom APIs. We use resilient patterns with proper error handling and monitoring, not solutions that break at 2am.

We scope carefully upfront to minimize surprises, and we use a formal change order process when scope does evolve. Minor iteration is included in our estimates; material changes are documented and approved before work begins. No surprise invoices.

GET STARTED

Three ways to get started.

Share your priorities in a 30-minute call, get a concise org diagnostic with a prioritized action plan, or bring us a use case and we'll shape a lightweight scope and delivery plan.

Salesforce Advisor
Share your priorities in a 30-minute call. A conversation, not a pitch.
Talk to a Salesforce Advisor
Health Check
A concise org diagnostic with a prioritized action plan you can act on.
Request a Health Check
Build
Bring us a use case and we'll shape a lightweight scope and delivery plan.
Start a Build

LiNK was able to transform the service experience for everyone involved. Now, our customers can answer simple questions themselves online or have a fast and easy experience with a service rep who gets all the information they need in one place.

Dean DigheSr. Business Systems Manager · Therabody