A NetSuite Partner That Goes Above and Beyond

Hydro-Chem Solutions, an automated truck-wash equipment manufacturer with over 50 years serving the industry, hit two walls at once. After a subpar managed-support experience with another vendor, it was looking for a new partner. "We were tired of hearing 'I'll check on that and get back to you' every time we called our previous service provider for support," said Chris Vargo, Director of Finance at Hydro-Chem. "We needed a support team that could act as additional capacity to our team and be accountable and responsive when an issue came up."

At the same time, its quoting still ran on error-prone spreadsheets. "Our previous quoting process — if you could call it that — was reliant on Excel and prone to errors," said President Dave Presley. A lot of quoting solutions are expensive, slow to set up, and run outside the ERP — so Hydro-Chem needed one that wouldn't.

Hydro-Chem turned to us for two NetSuite-native solutions. LUXSupport, a managed-service and training offering, gave the team on-demand access to seasoned NetSuite experts without hiring a full-time admin, acting as extra capacity and coaching the team along the way. "When you don't want or need to hire a full-time admin, LUXSupport is a great option," said Vargo.

For quoting, Hydro-Chem adopted Matrix iQ - a NetSuite-native, rules-based quoting solution that was much less expensive than competing tools. "We were able to use the matrix to ensure a rules-based quoting process that allows for flexibility and real-time adjustments as we discuss equipment options with customers," said software specialist Mike Powell.

With LUXSupport, Hydro-Chem cost-effectively leverages the technical support it needs when it needs it, continues to learn new ways to use NetSuite efficiently, and can stay focused on its customers and products. "We appreciate that we get to learn from Luxent," said Vargo. "They don't keep knowledge to themselves — they're great about helping us learn as we go."

With Matrix iQ, Hydro-Chem delivers timely, accurate quotes from pre-set packages and a consistent, standard pitch every time — all kept centrally and securely in the NetSuite Cloud ERP. "Luxent and Matrix iQ delivered on exactly what we needed to bring consistency and accuracy to our quoting."