Going live on NetSuite is just the beginning
When it comes to supporting your company’s and team’s growth with NetSuite, you need a partner that sees support as more than resetting passwords. At LUXENT, we’ve revolutionized the concept of support to ensure users continue to learn, build confidence, and find success with NetSuite ERP.
LUXService+ helps users:
- Get fast and efficient answers to get their day–to–day questions by certified NetSuite consultants
- Continue to grow, learn, and continue to optimize, and automate
- Access advanced consulting services as your continue to grow and expand with NetSuite
- Stay on top of all the latest NetSuite releases and enhancements
- Build their skills with training options for everyone from new users to existing users to strengthen confidence and use
- Make the most of your NetSuite investment
“We were tired of hearing ‘I’ll check on that and get back to you’ every time we called our previous service provider for support. We needed a support team that could act as additional capacity to our team and be accountable and responsive when an issue came up, that's why we turned to LUXService+."
Chris Vargo
Director of Finance
LUXService+ Services
- Helping users retain and grow their knowledge of NetSuite so they are comfortable and confident using the platform
- Ongoing optimization, automation, and support to ensure your users – and your business – continue to grow with NetSuite
- Peace of mind that your NetSuite investment remains usable, valuable, and powerful
- Access to certified and experienced NetSuite consultants ready and able to troubleshoot, innovate, and support and enhance the user experience
LUXService+ Offerings
Packages Starting at $1,950/month
Standard
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Access to LUXSupport Portal
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General "How To" support
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General Troubleshooting & Issue Resolution
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Monthly Case Reporting
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Premier NetSuite Support
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Annual Health Check
Premier
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Standard Package plus...
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Bi-annual Health Check
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Quarterly Lunch & Learns
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Tailored NetSuite Training
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Release Note Highlights (2 per year)
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Bi-annual Upgrade Support
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Monthly NetSuite Performance Analysis
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Mulit-Environment Management
Popular
Enterprise
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Premier Package plus...
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Company-wide LUXSupport Portal Access
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Quarterly Health Check
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Detailed New Release Impact Analysis
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Weekly Netsuite Performance Analysis
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Managed IDE/Source Control
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Custom Knowledge Base
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Live Chat thru Microsoft Teams