Our NetSuite Managed Services Program
LUXService+ helps users:
- Get fast and efficient answers to their day–to–day questions from certified NetSuite consultants
- Continue to grow, learn, optimize and automate
- Access advanced consulting services as continue to grow and expand with NetSuite
- Stay on top of all the latest NetSuite releases and enhancements
- Build their skills with options for everyone from new users to existing users to strengthen confidence and use
- Make the most of your NetSuite investment
Do You Need a NetSuite Managed Services Program?
NetSuite ERP software provides valuable functionality to advance your business operations. A managed services program allows companies to get the most value from their NetSuite investment. Here are a few reasons businesses may seek managed services:
- Time savings: While NetSuite is a powerful platform, it’s also complex. Using managed services allows certified consultants familiar with your implementation to provide assistance, freeing you to focus on other essential business tasks.
- Cost-effectiveness: Hiring an in-house expert creates high costs. An outside management team offers a more cost-effective solution and varied expertise for more effective NetSuite maintenance management.
- Proactive support: Many companies using ERP systems use a break-fix model, only fixing problems when they cause breakdowns. Managed services monitors your system to fix minor issues before they escalate and continuously optimizes the software.
Our NetSuite Support Services
Luxent offers LUXService+, a tiered NetSuite managed services program. These services involve dedicated support from experts across various skill sets, from certified consultants to advanced accounting or supply chain management professionals. We offer varying levels of services, from NetSuite basic support services to enterprise solutions, giving companies of every size and complexity a solution that suits their operations.
Our services guide you before, during and after the implementation with features like release previews and continued training. We also provide a secure customization vault, protecting your unique NetSuite configurations.
Luxent’s managed services through LUXService+ offers the tailored support your business needs to succeed in NetSuite implementation and ongoing use. Our system support comes from experts who understand your business and its unique NetSuite software implementation. We provide many advantages that make our support services stand out, including:
We make NetSuite work better for your company and its users, and we’re always here to tweak processes, troubleshoot issues or add functionality. Whether you seek standard support or an enterprise-level solution, we have a service to suit your business. Empower ongoing company success with management services from us.
Packages Starting at $1,950/month
Access to LUXSupport Portal
General "How To" support
General Troubleshooting & Issue Resolution
Monthly Case Reporting
Premier NetSuite Support
Annual Health Check
Standard Package plus...
Bi-annual Health Check
Quarterly Lunch & Learns
Tailored NetSuite Training
Release Note Highlights (2 per year)
Biannual Upgrade Support
Monthly NetSuite Performance Analysis
Premier Package plus...
Company-Wide LUXSupport Portal Access
Quarterly Health Check
Detailed New Release Impact Analysis
Weekly NetSuite Performance Analysis
Managed IDE/Source Control
Custom Knowledge Base
Live Chat Through Microsoft Teams
Luxent is your cloud ERP partner, bringing solutions to make everyday business operations smoother. Whether you’re implementing NetSuite for the first time or need outside assistance to maximize your existing investment, we provide dedicated support.
Our services cover every detail, from general troubleshooting to regular system health checks. We also aim to build lasting relationships with our customers by providing NetSuite advanced customer support. With responsive service and innovative solutions, we give you an ERP system that uniquely suits your business.
Learn more about NetSuite and its benefits for your business with a product tour from Luxent.