Q: Can you tell us about your background and experience with NetSuite?
A: Absolutely! I’ve spent over 20 years working with the NetSuite platform in a variety of roles, all centered around helping customers maximize its potential. That experience has given me deep insight into both the platform itself and how different industries—from software to telecommunications to professional services—can use it to drive growth. What I love most is working alongside customers to help them not just use NetSuite, but use it as a strategic tool to support their business goals.
Q: What’s the primary goal of the LUXService+ program?
A: The core goal of LUXService+ is to help our customers fully leverage their NetSuite investment. NetSuite is a powerful platform, but it requires expertise, ongoing support, and thoughtful alignment to business objectives to get the most out of it. That’s where we come in. Our team provides proactive support, guidance, and resources that help customers overcome challenges, optimize processes, and stay focused on growing their business. With LUXService+, we’re not just fixing issues—we’re working alongside customers to ensure their systems evolve with them.
Q: How does the LUXService+ program help customers control costs?
A: One of the biggest benefits of managed services is cost efficiency. Building and maintaining an in-house team with deep NetSuite expertise can be expensive and hard to scale. LUXService+ offers customers access to a broad team of NetSuite experts without the overhead of additional headcount. Beyond the financial benefits, there’s real value in having a team that understands your system and your business. We provide targeted, flexible support so customers get exactly what they need, when they need it, without overcommitting resources.
Q: What value does LUXService+ add for customers?
A: The real value of LUXService+ is the peace of mind and confidence it brings. Our customers know they have a dedicated team keeping their system optimized, aligned with their goals, and ready to scale as their needs evolve. We continuously enhance our offering with new tools, resources, and guidance to help customers improve processes and increase efficiency. It’s about creating a partnership where our customers feel supported, informed, and empowered to get the most from NetSuite—without having to figure everything out on their own.
Q: How do you ensure customers are satisfied with NetSuite?
A: Our mission is simple—we want our customers to love using NetSuite. That means making sure the platform works for them, supports their goals, and evolves with their business. We provide ongoing training, personalized support, and proactive recommendations to help customers feel confident with the system. We also actively gather feedback to make sure our services are meeting their needs. Ultimately, success for us means our customers are seeing real results, feeling supported, and able to use NetSuite as a tool for growth—not a source of frustration.
Q: Some customers worry about the cost or committing to a long-term managed services contract. What would you say to them?
A: It’s a fair concern—committing to any long-term investment deserves careful consideration. But I always encourage customers to look at the full picture. Building an internal team with the same level of NetSuite expertise, flexibility, and specialized knowledge can be incredibly costly—not to mention hard to scale. With LUXService+, you’re essentially getting a team of experts on demand, without the overhead of hiring, training, or managing additional staff.
Our program is designed to be flexible, cost-effective, and focused on long-term success, but that doesn’t mean you're locked into something that doesn’t serve your business. We believe in building partnerships based on trust and measurable value. For many of our customers, managed services not only reduce internal costs but also help them get more from their system, faster. It’s about making sure your NetSuite investment works for you—and continues to support your growth over time.
Q: What advice would you give to companies thinking about managed services?
A: If you’re considering managed services, I say go for it. Having a team of experts in your corner gives you the ability to optimize your systems, adapt to changes, and tackle challenges with confidence. Managed services provide flexibility, scalability, and the specialized knowledge that’s hard to build internally. It’s not just about solving problems, it’s about setting your business up for long-term success and making sure your technology is always working for you, not against you.
Stay tuned for more insights from Cheryl on how to get the most from your NetSuite investment!
