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Privacy Policy

Effective Date: 12.02.2025
Last Updated: 12.02.2025

1. Introduction

LUXENT, Inc. provides implementation, advisory, and consulting services for NetSuite and related business systems. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information from visitors, prospects, customers, and other individuals who interact with us.

We operate exclusively in the United States and do not intentionally target or market to individuals in the United Kingdom or European Union.

By using our website or services you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information provided directly

  • Contact form submissions including name, email, phone number, company name, job title

  • Newsletter registrations

  • Event and webinar registrations

  • Uploaded documents or files voluntarily provided by clients

  • Payment-related data from invoicing/financial systems such as Stripe or QuickBooks

  • Recruitment information if you submit a job application

2.2 Information collected automatically

  • IP address

  • Device type, operating system, and browser type

  • Pages visited and referring URLs

  • Session activity and time on page

  • General geographic location inferred from IP

  • Cookies and tracking technologies used for analytics and retargeting

2.3 Information from external sources

  • CRM and marketing platforms such as Salesforce and Pardot

  • Advertising platforms such as LinkedIn Ads and Google Ads

  • Partner program submissions when customers purchase NetSuite

We do not knowingly collect information from children under the age of 16.

3. How We Use Personal Information

We use personal information to:

  • Provide, operate, and maintain our consulting services

  • Respond to inquiries and customer support requests

  • Register individuals for events or webinars

  • Send newsletters, product updates, and marketing communications

  • Conduct analytics to improve website performance

  • Run advertising and retargeting campaigns

  • Manage sales pipelines, prospecting, and customer relationships

  • Process payments and billing activities

  • Review applications and communicate with job candidates

  • Comply with legal obligations

4. Cookies and Tracking Technologies

We use cookies and similar technologies to support:

  • Website analytics through Google Analytics

  • Retargeting and advertising through LinkedIn Ads and Google Ads

  • Marketing automation tracking through Pardot

We do not use advanced fingerprinting or cross-application tracking beyond basic analytics and advertising.

You may adjust your browser settings to limit cookies. This may reduce some website functionality.

5. How We Share Personal Information

We share personal information with the following categories of third parties. We do not sell personal information as defined under California law.

5.1 Service providers and processors
These companies support business operations and process information on our behalf:

  • Website hosting via GoDaddy

  • Marketing automation and email services via Pardot

  • CRM services via Salesforce

  • Analytics via Google Analytics

  • Email and productivity via Microsoft 365 / Outlook

  • Cloud file storage via SharePoint

  • Payment processors such as Stripe or QuickBooks

5.2 Advertising and marketing partners
We share limited data with:

  • LinkedIn Ads

  • Google Ads

This supports retargeting and targeted advertising.

5.3 Business partners
As a NetSuite partner, we may share customer information with NetSuite after a purchase, including limited details required for partner records.

5.4 Legal, regulatory, and protection purposes
We may disclose information when required to comply with applicable law or to protect the rights and safety of users or the company.

6. How Long We Keep Personal Information

We retain personal information for as long as necessary to:

  • Provide services

  • Fulfill contractual or legal obligations

  • Maintain business records

  • Support marketing or sales operations

  • Detect and prevent fraud

When information is no longer needed, we secure it and dispose of it according to standard retention protocols.

7. Your Privacy Rights Under US State Laws

Residents of certain states including California, Colorado, Virginia, Connecticut, and Utah have specific rights regarding personal information. Depending on your state of residence, you may have right to:

  • Request access to personal information we hold

  • Request deletion of your personal information

  • Request correction of inaccurate information

  • Request to opt out of targeted advertising

  • Request to opt out of data sharing with third-party advertisers

  • Request a description of categories of information we have collected

  • Request a list of third parties to whom information has been disclosed

We will not discriminate against you for exercising your rights.

To exercise these rights, please contact us:

Email: [email protected]
Address: 30262 Crown Valley Pkwy, Suite B 445, Laguna Niguel, CA 92677, USA

We may require identity verification to process your request.

8. Opt Out of Targeted Advertising

You may choose to opt out of targeted advertising conducted via:

  • LinkedIn Ads

  • Google Ads

To submit an opt-out request, please email [email protected].

You may also manage advertising preferences directly through these platforms.

9. Security

We use administrative, technical, and physical safeguards to protect personal information, including access controls, encryption in transit, secure storage solutions, and monitoring systems. No method of transmission or storage is entirely without risk; we take reasonable measures to secure all data we hold.

10. International Users

We operate exclusively in the United States. We do not intentionally target EU or UK residents. If this changes in the future, we will update this Policy and implement compliance mechanisms required by relevant jurisdictions.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date indicates the latest version. Your continued use of our website or services signals acceptance of any changes.

12. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, you may contact us at:

LUXENT, Inc.
30262 Crown Valley Pkwy, Suite B 445
Laguna Niguel, CA 92677, USA
Email: [email protected]