Part of CIO Applications’ 2022 Top 10 NetSuite Solutions Providers List
“Service — great service – is really at the core of who we are. Luxent is a service company that sells software. We prioritize strong relationships with our customers that keep the lines of communication open and enduring.”Vivian Keena, Luxent CEO
In an April 2022 interview with Luxent, CEO Vivian Keena, talked about the top questions she’s asked by CIOs, how Luxent’s customer-centric approach and mindset is different from other consulting firms, and why having the right partner makes all the difference.
CIOs are tasked with a lot when it comes to making decisions about enterprise software investments. In the article, Keena talks about the priorities for CIOs: 1) Take the time to investigate and define your pain points, 2) Understand and list everything that must integrate with an ERP platform before you commit to a platform, and 3) Don’t bother looking anywhere but the cloud when it comes to where you’ll invest time and resources: “You want an open API and holistic, comprehensive cloud platform that doesn’t just work in the cloud, it was built there,” said Keena.
As a company that puts customers first, Luxent strives to take a different approach than other firms. “You start with the customer at the center and tailor the software to suit and support them and their needs – not the other way around,” explained Keena. Whereas a software implementation can be seen as simply transactional to an app developer, for a company like Luxent it’s part of an ongoing relationship. “a consultant that’s built your solution around your needs, plans, and growth opportunities will ensure deployment and adoption are central, not an afterthought,” said Keena.
At the end of the day, however, it all starts with having the right partner. “The insights we have gained and the experience we’ve built and provided makes Luxent a different kind of consulting firm,” said Keena as she explained how Luxent sees itself as a trusted advisor to its customers rather than a transactional partner looking to get in, implement, and get out. “Service — great service – is really at the core of who we are. Luxent is a service company that sells software. We prioritize strong relationships with our customers that keep the lines of communication open and enduring.”
Read the full article here.